Privacy Policy

Effective Date: March 17, 2025
Last Updated: March 17, 2025

At Alpine Glass, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (AlpGlass.com) and use our services. By accessing or using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information when you visit our website, schedule a service, or contact us:

A. Personal Information

Name
Email address
Phone number
Mailing or billing address
Vehicle details (make, model, year)

B. Non-Personal Information

IP address
Browser type and version
Pages visited on our website
Referring website or search terms
Date and time of website visits

C. Payment Information

If you make a payment for services, we may collect billing details. However, we do not store credit card or payment information—transactions are processed securely by our third-party payment providers.

2. How We Use Your Information

We collect and use your information to:

Provide and manage our auto glass repair and replacement services
Process service requests, appointments, and payments
Respond to inquiries and customer support requests
Improve website functionality and user experience
Send service updates, promotions, or appointment reminders (you may opt-out anytime)
Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

With Service Providers – Third-party vendors who assist with payment processing, scheduling, and website analytics may access necessary data.
For Legal Compliance – If required by law, court order, or to protect the rights, safety, or property of Alpine Glass and our customers.
With Insurance Providers – If you file an auto glass insurance claim, we may share necessary details to process your claim.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online transmission is 100% secure, and we encourage users to take precautions when submitting sensitive information.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can disable cookies through your browser settings, but doing so may limit some site functionalities.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., insurance providers, payment processors). We are not responsible for the privacy policies or practices of these external sites. We encourage you to review their privacy policies before submitting any personal information.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

The right to access, update, or delete your personal information
The right to opt-out of marketing communications
The right to restrict certain data processing activities

To exercise these rights, please contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised. Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📍 Alpine Glass
📞 Phone: 800-419-9033